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Terms & Conditions – ElGomlaX

  1. Terms & Conditions – ElGomlaX
  2. 1. Acceptance of Terms
  3. By accessing or using ElGomlaX, you agree to comply with these Terms and Conditions. If you do not agree, please do not use the website.
  4. 2. Products and Availability
  5. All products displayed on the website are subject to availability. ElGomlaX reserves the right to modify, replace, or discontinue any product without prior notice.
  6. 3. Pricing
  7. Prices displayed on the website are in Egyptian Pounds (EGP).
  8. While we strive to ensure pricing accuracy, ElGomlaX reserves the right to correct any pricing errors, inaccuracies, or omissions at any time before order confirmation.
  9. 4. Orders
  10. Submitting an order does not constitute final acceptance by ElGomlaX.

  11. Orders are considered accepted only after:

    • Stock availability is confirmed.

    • Order details are verified.

    • The order is processed by ElGomlaX.

    12. ElGomlaX reserves the right to refuse or cancel any order when necessary.

    5. Delivery

    Delivery times are estimates and may vary depending on location, traffic conditions, weather, stock availability, or other operational factors.

    Customers must provide accurate delivery information. ElGomlaX shall not be responsible for delays resulting from incorrect customer information.

    6. Product Images

    Product images are provided for illustrative purposes only. Actual packaging, labels, colors, or designs may vary from those displayed on the website.

    7. Returns and Refunds

    Customers may report damaged, defective, or incorrect products upon delivery or within the applicable return period.

    Refunds or replacements are subject to review and approval by ElGomlaX according to applicable consumer protection regulations.

    Products that have been opened, consumed, or improperly stored may not be eligible for return.

    8. Loyalty Points and Promotions

    Loyalty points, discounts, gift cards, cashback offers, and promotional campaigns are subject to specific terms announced by ElGomlaX.

    ElGomlaX reserves the right to modify, suspend, or terminate any promotional program at its discretion.

    Unused points, gift cards, or promotional credits have no cash value unless explicitly stated otherwise.

    9. Customer Accounts

    Customers are responsible for maintaining the confidentiality of their account credentials.

    Any activity conducted through a customer's account shall be considered the responsibility of the account holder.

    10. Limitation of Liability

    ElGomlaX shall not be liable for indirect, incidental, or consequential damages resulting from the use of the website, temporary service interruptions, or product unavailability.

    11. Privacy

    Customer information is processed in accordance with the ElGomlaX Privacy Policy.

    12. Changes to Terms

    ElGomlaX reserves the right to update or modify these Terms and Conditions at any time. Updated versions become effective upon publication on the website.

    13. Contact Information

    For inquiries, complaints, or support:

    ElGomlaX

    Phone: +20 12 1204 7643

    Email: support@elgomlax.com

    Last Updated: June 2026

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